For any team to be successful it must set how it is going to behave and manage itself – below are some hints and tips of how to set and manage standards.
Set The Standard | Communicate The Standard | Engage the Standard | Monitor The Standard | Enforce The Standard |
Define what you envision for the standard. Establish clear, concrete expectations in terms of performance, behavior, or outcomes. This step lays the foundation for what is to be achieved and sets a clear target for everyone involved. | Communicate what is expected to everyone involved. Be an example and model the expectations that you have set. Clear communication helps ensure everyone understands and aligns what what is expected. | Encourage people to buy-in and take ownership of their role. This means creating a supportive environment where people feel involved and responsible for upholding the standard. Engagement is key to getting buy-in. | Monitor performance using metrics and tracking progress. Regular communicate expectations and help people maintain focus. You want people to start committing to the new standard and expectations. | Reward and acknowledge those who meet or exceed the standard. For those who fall short, provide feedback and guidance. Be prepared to make adjustments and have difficult conversations. Top teams have high standards for a reason. |
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